STANDARD TERMS AND CONDITIONS
Shipping Policy:
- Order Processing & Shipment
- Orders are processed within [5 to 7] business days from the order confirmation date.
- Shipping timelines vary based on location and selected delivery method.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Shipping Options & Costs
- We offer Standard shipping options.
- Shipping rates are calculated based on the order’s weight, destination, and shipping method chosen at checkout.
- Free shipping may apply to orders exceeding [350 EGP] amount, where applicable.
- Delivery & Tracking
- Once your order is shipped, we will provide a tracking number via email.
- International Shipping
- We offer international delivery to select Countries.
- Customs fees, duties, and import taxes may apply and are the responsibility of the recipient.
- Shipping Exceptions & Restrictions
- Certain items may be unavailable for shipping due to legal, size, or safety limitations.
- Shipping Issues
- In case of delays, lost packages, or damaged items, please contact our support team at [CS@fixbond.com] for assistance.
- We will work closely with our shipping partners to resolve any issues promptly.
Refund Policy:
- Refunds are available for unused/unopened items returned within [14] days of purchase.
- Items must be in their original condition and packaging to qualify for a refund.
- Certain items, such as [non-refundable categories], are not eligible for refunds.
- Opened items can be returned only if the product is defective or damaged upon arrival.
- The request must be accompanied by proof of defect, such as photos or a detailed description.
Refund Process
- Contact our customer support team at [CS@fixbond.com/01025553324] to initiate a refund request.
- Provide your order number and reason for return.
- Once approved, you will receive instructions on how to return the item.
- After we receive and inspect the returned item, we will process the refund to your original payment method within [14] days.
Refund Shipping & Restocking Fees
- Return shipping costs may be covered by the customer unless the item was defective or incorrect.